Dealing with Bad Reviews

How you handle a bad review is just as important if not more than what actually happened. Use the feedback as an opportunity to strengthen your relationship with the customer. You might just get a raving fan out of it!

“You have enemies? Why, it is the story of every man who has done a great deed or created a new idea. It is the cloud which thunders around everything that shines. Fame must have enemies, as light must have gnats. Do not bother yourself about it; disdain. Keep your mind serene as you keep your life clear.” -Victor Hugo